We offer 14 day returns for all purchases within Australia – we even pay for the return courier shipping. The item must be unused and our tag remain attached in order to make a return.
A full refund will be issued for all returned items, excluding layby orders – for returns of LAYBY orders a service fee of 10% of the price will apply. We recommend that if there is the chance of a return, that you purchase the item outright (ie. not using layby) to ensure you can return for free.
To return an item, simply email us at firstname.lastname@example.org quoting your order number, which must be done by 5pm on the last day of the 14 day returns period. We will then provide you with directions for shipping the item back to us. Once received and inspected, we will refund you via your original method of payment.
Returns are only available for Australian purchases, not on international orders. Full conditions regarding returns can be found in our terms and conditions.