Shipping & Returns
For our customers in Australia, shipping is completely FREE. We ship via courier, which is fully trackable and insured.
We will dispatch your order by the end of the next business day and send you a shipping confirmation email with the courier tracking details. Our courier can only deliver to business or home addresses and not to post office boxes or parcel lockers. Your parcel must be signed for at the time of delivery and if no-one is home, our courier will leave a card with re-delivery details.
International purchases are shipped via Australia Post and we charge a flat shipping fee of $55.00. Buyers are also responsible for any customs charges, taxes or duties applicable. Returns are not available on international purchases.
We offer 14 day returns for all purchases within Australia – we even pay for the return courier shipping. The item must be unused and our tag remain attached in order to make a return. A full refund will be issued for all returned items, excluding layby orders – for returns of LAYBY orders a service fee of 10% of the price will apply. We recommend that if there is the chance of a return,that you purchase the item outright (ie. not using layby) to ensure you can return for free.
To return an item, simply email us at firstname.lastname@example.org quoting your order number, which must be done by 5pm on the last day of the 14 day returns period. We will then provide you with directions for shipping the item back to us. Once received and inspected, we will refund you via your original method of payment.
Returns are only available for Australian purchases, not on international orders. Full conditions regarding returns can be found in our terms and conditions.