Terms and Conditions – Selling to Luxe.It.Fwd

    1. Where you choose to have your item that is on direct sell collected by our courier, we will arrange this and will pay the courier fee. You must ensure that you attend at your nominated collection address at the time window agreed with the courier for collection and follow our directions for shipping.
    2. Where you choose to have your item for direct sell shipped to us via Australia Post, you must print the post label provided by us and attend at an Australia Post office to arrange to post your item to us.
    3. For all methods of shipping, you must securely pack your item in a sturdy box in a manner which sufficiently protects your item whilst being shipped.
    4. Upon receipt of your item by us, we will arrange for our authenticators to inspect your item to verify its authenticity and we will physically inspect your item to ascertain its condition. For watches, you consent to the watch being opened for inspection by our expert watchmaker to assess the authenticity and condition.
    1. We will email you to confirm once we have authenticated your item. The price paid to you will be that quoted to you, unless the condition or any features of your item are different to what they appeared when you originally submitted your quote request to us. We advise that our selling price is based on the best selling price that we consider can be achieved having regarding to the market price of the item against similar items in the market.
    2. If the price necessitates a change, then we will advise you and then you must email us to confirm that you are satisfied with the revised listing price. If you advise that you are not satisfied with the proposed listing price, then we will arrange for the return of your item to you at your cost.
    3. Following us confirming the authenticity of your item, we will pay into your nominated bank account the sale price of the item less our selling fee, for which your payment is calculated as follows: 50% of the sale price, where the sale price is less than $4,000.00; or 60% of the sale price, where the sale price is $4,000.00 or more, and we retain the balance of the sale price as our selling fee. These fees apply to each item individually (where more than 1 item is being sold).
    4. Upon payment of the net sale price to you, your sale to us is finalised, with the exception of any items which are found not to be authentic.
    5. If you advise that you are not satisfied with the proposed listing price, then we will arrange for the return of your item to you at your cost.
    6. If upon inspection our authenticators determine your item to be a replica, then we will ship back your item to you only upon payment of an $80 charge per item for Australian consignors in order to cover our costs incurred and processing, or a $120 charge for international consignors, or a $180 charge per item for replica watches. If you do not pay us this fee within a reasonable time of request so as to enable us to return the item to you (which is, at the latest, within 14 days of being advised of the replica assessment), the fee will remain payable although the item will be destroyed without further notice as we do not store replica items. Where multiple replica items are submitted, we may at our discretion offer a combined replica fee rather than the fee per item however if that is not paid within 14 days of being notified, the charge per item above will apply. Charges for replica items above may be offset against any other monies payable by us to you.
    7. In providing your item to us for selling, you warrant that the item is authentic and produced by the designer stated and that you have sole and unencumbered title to the item.
    1. When sending by our courier, you assume all responsibility and risk for your item until it is collected by our courier. Upon collection by our courier, we assume the responsibility and risk whilst in transit and in our possession. Alternatively, if you elect to send your item to us by Australia Post, you must obtain the tracking number from Australia Post at the time of shipment and email this to us at the time of sending.
    2. In the event that any loss or damage occurs to your item whilst in transit with our courier or once in our possession and is not caused or contributed to by your negligent act or omission, then we will be responsible to you for the cost of such loss of damage, limited to the market value of your item.
    3. We will otherwise not be liable to you in any circumstances for loss, damage or any claims, provided we have complied with our obligations as set out in these Terms and Conditions, and in no circumstances will we be responsible for any consequential loss.
    4. You indemnify us for any loss, damage or claim incurred by us as a result of your negligent act or omission or breach of these terms and conditions.
    5. In that event that you do not comply with a provision of these terms and conditions, then we may advise you that we wish to end the selling arrangements between ourselves and (if applicable) you will pay the shipping fee for us to return your item to you.
    6. We reserve the right to discontinue with the sale of your item for any reason and will not be liable in any manner upon discontinuance.
    7. Upon us communicating with you by email on any matters relating to the item, you agree that you access your email account regularly such that you can revert to us promptly on all matters.
    8. The link to these terms and conditions will be provided to you in an email prior to you sending your item for direct sell, and by shipping your item to us your actions constitute acceptance of these terms and your intention to be bound by them. These terms and conditions represent the entire agreement between yourself and us regarding the selling of your item to us, and no variation to these terms and conditions is made unless the parties mutually confirm by email to make such variation.
    9. From time to time we may have in place a referral program to incentivise referrers to refer sellers to us. In submitting your quote form to us you can elect to complete in the referral field the name of a person who referred you to us. If you choose to do this, you expressly authorise us and acknowledge that we may disclose key details regarding the sale of your item to the referrer to the extent necessary to conduct the referral program. These details include without limitation the item name, your name, selling price and selling date. If you do not wish for these details to be disclosed to your referrer, then do not complete the referral field in the quote form.
    10. In these terms and conditions, ‘your’ and ‘you’ refers to the person named above. ‘Us’ and ‘we’ refers to Luxe.It.Fwd Pty Ltd. ‘Item’ refers to your item that is proposed to be sold to us.

If you have any queries regarding these terms, please contact us at enquiries@luxeitfwd.com.au

1300 207 277