Hermes Silky City Tiger Royal Bag

Australia and United States:

Shipping is FREE within Australia and the US. We ship via courier, which is fully trackable and insured.

We will dispatch your order by the end of the next business day and email you the tracking details. A signature is required on delivery and our courier can only deliver to a street address, and not to a post office box or parcel locker.

International Orders:

We are based in Australia and ship by registered international post to all major countries including the US, Canada, Europe, Hong Kong and more. Other than the US which has free shipping, shipping is $55.00 to all other international countries. Buyers are responsible for any taxes or charges from their country.

We offer 14 day returns within Australia – we even pay for the return shipping.

International orders can be returned by notifying us within 7 days. International buyers must then promptly ship the item per our return instructions at their own cost and responsibility.

An item can only be returned if it is unused and our tag remains attached. To initiate a return, contact us at enquiries@luxeitfwd.com.au before 5pm (EST) on the final day of the returns period.

A full refund will be issued for returned items, excluding postage on international orders and excluding layby orders – for returns of LAYBY orders a service fee of 10% of the price will apply. We recommend that if there is the chance of a return, that you purchase the item outright (ie. not using layby) to ensure you can return for free.

Full conditions regarding returns can be found in our terms and conditions.

You can find a list of FAQ here.