Shipping & Returns

Shipping

Are there any shipping fees?

For our customers in Australia, shipping is completely free of charge.

We also ship to international customers all over the world and we charge a flat shipping fee of $55.00 for international purchases. Please note that international customers will be responsible for paying all customs duties, taxes and charges (if any) for receiving our shipment into their country and must comply with any importing procedures or laws of their country. Also, returns are only available for our Australian customers.

What method of shipping do you use? How quickly will I receive my purchase?

Place your order by 5pm (Brisbane time) and we will dispatch your lovely handbag shipment by the end of the following business day. Shipment within Australia will most often be via courier, except for particularly regional areas which may be shipped through Australia Post. We ship from Brisbane and you should expect to receive your purchase within the following timeframes, if not sooner:

  • Brisbane: 2-3 business days
  • Sydney: 3-4 business days
  • Melbourne: 3-4 business days
  • Adelaide: 4-5 business day
  • Perth: 4-5 business day
  • Regional areas of the east coast of Australia: 4-5 business days
  • Other regional areas within Australia: 4-7 business days

For international purchases, we use international post and the delivery times will depend on the location of your country relative to Australia and also your country's import processing times.

How can I track my order?

Once your order is shipped, we will send you a confirmation email containing your shipping tracking number and details on how you can track your order online.

Do I or someone else need to sign for my package? What if I am not home at the time of delivery?

Yes, yourself or someone else must be at your specified address at the time of delivery and must sign for your purchase.

If there is no-one present at your specified address at the time of delivery, then a card will be left at your address and you will need to contact our courier to arrange collection of your purchase (for deliveries to metropolitan areas) or attend at your designated Australia Post branch for collection (for deliveries to regional areas) .

Is my package insured during shipping?

Yes, your package is insured whilst in transit to you until the time at which you take delivery of your package. In the event that you consider your package has been damaged during transit, it is imperative that you contact us immediately.

 

Returns

Had a change of heart? No problems. For our Australian customers, you can return your handbag within 14 days of delivery, provided that the handbag is unused and our tag must remain attached. We will even cover the cost of shipping via either our nominated courier or Australia Post. (Returns are not available for international purchases).

If you wish to make a return, then simply email us at returns@luxeitfwd.com.au quoting your order number to let us know, which must be done by 5pm on the last day of the 14 day returns period. We will then provide you with directions for shipping the handbag back to us. (Please note that returns are for Australia customers only and no returns are available on international purchases).

Once your handbag is received by us, we will refund the purchase price to you as soon as possible via the original method of payment.

Please note that to avoid potential swapping scams and maintain our reputation of authenticity, we must thoroughly inspect the handbag received against our detailed condition report (which we compile prior to listing the handbag for sale) and also have our authenticators verify the handbag. Therefore it may take 1 week for us to refund your payment upon receiving the returned handbag, although we always endeavour to undertake that process as quickly as possible. Further conditions regarding returns can be found in our terms and conditions